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November 24, 2025
Question

Incorrect debiting to bank account

  • November 24, 2025
  • 2 replies
  • 183 views

Dear Adobe Support Team or anyone in the community who can help,

I'm reaching out because I’ve noticed an ongoing monthly incorrect debit on my account. I haven’t been able to find another way to get in touch with Adobe customer support, so I’m hoping someone here can point me in the right direction.

Could anyone advise on how I can request a refund for this ongoing incorrect charge?

 

 

2 replies

gupta shivangi
Legend
November 24, 2025

Hi @different_idea4230,

Thanks for reaching out.

I can see that you have an annual plan billed monthly for Adobe Photography plan. Are you seeing any transactions additional to this?

Let us know.


^Shivangi

November 25, 2025

Hi Shivvangi,

Thank you for your reply.

Yes, I'm charged this twice on the same day every month. 

Thanks for your interest.

November 25, 2025

PS. The Adobe Invoice & Billing history logs show only one charge, but my bank logs show two debits to Adobe/mnth.

kglad
Community Expert
Community Expert
November 24, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?