Question

Incorrect Invoice Received

Forum|Forum|5 months ago
December 29, 2025
3 replies
293 views

Hello and Merry Christmas!!!!

We have received an invoice from you, however, it includes VAT, which should not be charged, as our company is based within the European Union and the transaction should be VAT-exempt.

Could you please advise on how we can proceed with correcting this invoice and kindly reissue it without VAT?

Thank you in advance for your assistance!!!

Vaso

Manage account

gupta shivangi

Legend

Hi @Custom2659420424u0,

As per your details, you have an active individual subscription for CC pro since 5+years. Are you referring to the same plan or any other account?

^Shivangi

Custom Made HellasAuthor

Good morning, i am referring to the same plan!

gupta shivangi

Legend

Thanks for confirming. Have you received an exemption certificate from the state or province when you placed the order? If yes, please contact our support team and share it with them here: https://adobe.ly/3N0Uv5k

They'll be able to help you with the process.

^Shivangi

kglad

Community Expert

do you have a teams or enterprise subscription?

Custom Made HellasAuthor

Hello, Yes, I do have an active Microsoft Teams subscription.

Please let me know how we can proceed.

Thank you!

Peru Bob

Community Expert

@Custom Made Hellas

kglad was asking about an Adobe Teams account, not Microsoft Teams.

John T Smith

Community Expert

Some links that may help - The Opera browser is not compatible with Adobe
This is a public forun, not Adobe support... nobody here can see your account information

https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.html?linkId=100000307515931

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