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M
maniatakisg
Participant
September 16, 2019
Question

incorrect postal code

  • September 16, 2019
  • 2 replies
  • 2511 views

Hello, when i try to purchase photography plan the website rejects my postal code in the payments page. It responds postal code is incorrect. I have tried to change region in the plans page. No luck. I am trying different postal codes. No luck. I have tried from multiple browsers. No luck. I have changed privacy settings in my browser. No luck. Can anyone help?

 

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    2 replies

    Tacafy大尉
    Tacafy大尉
    Legend
    September 17, 2019

    Hello.

     
    If you ’re trying to buy in the US,
    The postal code must be entered in 5 digits.
    (No spaces or hyphens)
    The similar phenomenon seems to have appeared in other countries, so please refer to it when you are going to purchase in other countries.
    E
    Electrical25541830mfry
    Participant
    August 6, 2022

    Can you please help me in the uk

    T
    Test Screen Name
    Legend
    August 6, 2022

    Make sure the country is right. Make sure it's a postcode from the same country. Try the postcode with and without a space. 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 16, 2019

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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