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quirky_coder683f
Participant
Sep 4, 2026 5:59 PM UTC
Answered

incorrect purchase

Hello, I accidentally purchased an annual subscription; however, when I tried to cancel it, I was faced with a high cancellation fee, and 500 TL was charged to my card. How can I cancel this? It was truly a mistake. Can Adobe customer service help me with this? Could you assist me in getting a refund for the charged amount and resolving the cancellation fee issue?
 
    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Sep 4, 2026 6:04 PM UTC

    Thanks for reaching out, quirky_coder.


    I am sorry to hear the subscription was purchased by mistake.


    Since both of your Adobe subscriptions started on August 21, 2026, you may still be within the refund period, depending on the exact purchase date and terms that apply in your region.


    Please review the cancellation and refund information here:

    https://adobe.ly/468eaXn


    If you purchased directly from Adobe and are eligible for a refund, the cancellation workflow will display the available options before you complete the cancellation request.


    Because this involves your account and payment information, we cannot review those details here in the public community. Please contact us directly if you need assistance with your cancellation request:

    https://adobe.ly/46KTTY0


    Let us know how it goes, quirky_coder. Please do not post any personal or payment information in the community. ^JW

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    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Sep 4, 2026 6:04 PM UTC

    Thanks for reaching out, quirky_coder.


    I am sorry to hear the subscription was purchased by mistake.


    Since both of your Adobe subscriptions started on August 21, 2026, you may still be within the refund period, depending on the exact purchase date and terms that apply in your region.


    Please review the cancellation and refund information here:

    https://adobe.ly/468eaXn


    If you purchased directly from Adobe and are eligible for a refund, the cancellation workflow will display the available options before you complete the cancellation request.


    Because this involves your account and payment information, we cannot review those details here in the public community. Please contact us directly if you need assistance with your cancellation request:

    https://adobe.ly/46KTTY0


    Let us know how it goes, quirky_coder. Please do not post any personal or payment information in the community. ^JW

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