Increase cloud storage

Forum|Forum|2 days ago
June 16, 2026
2 replies
12 views

I have the Photography Plan (Lightroom, Photoshop, etc) with 20gb cloud storage. I need to increase the storage preferably within the same Plan, or, if I have to by changing the Plan. However the only option under Manage My Plan is to cancel the Plan (with a sorry to see you go message) no option to increase the storage or change the Plan. Customer Support not been helpful at all. Mostly just end the chat. Any help would be much appreciated. I am UK based and do not want the cost of phone calls to US.

General troubleshooting

P

Paul PowiciAuthor

Inspiring

Thanks. Away at moment but will follow up next week

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, Paul.

I appreciate your interest in increasing your storage, and I am sorry for the problems you encountered contacting us or updating your plan.

You did go to the correct spot to upgrade your storage, Paul. Instructions on the process can be found at https://adobe.ly/3QiMydT.

I do see that you were disconnected while interacting in case ADB-45774718-M9B7. It is likely that both things are related, Paul.

Please use a different device to upgrade your plan. If you continue to encounter problems, then don't hesitate to reach out to us directly at https://adobe.ly/4vqpJnC.

If the device or network you are using is managed by an organization, then you will need their help to contact us at https://adobe.ly/4vqpJnC.

Please update this public discussion if you have any additional questions, Paul. ^JW

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Paul PowiciAuthor

Inspiring

Thanks but the only option under Manage Plan is “End Service”

Jeff_A_Wright

Community Manager

Thanks, Paul.

Try using a different device or reach out to us directly for assistance. Please work with someone locally to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you continue to find yourself disconnected.

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