InDesign says 'No purchase found' despite active plan

Forum|Forum|5 months ago
August 13, 2025
4 replies
179 views

I already have an active Adobe InDesign plan, but when I open the program on my computer, it says 'No purchase found'. What can I do to fix this issue?

Experiment

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

Shivangi_Gupta

Community Manager

Thanks for chiming in, @kglad and @JohnTSmith.

^Shivangi

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

P

Pinar_?ener0142Author

Participant

When I try to upgrade my plan to Creative Cloud Pro, I get the error message: "Sorry, we couldn’t change your plan. Please try again." How can I resolve this problem?

Shivangi_Gupta

Community Manager

Hi there,

We are sorry for the trouble. Could you try changing the plan using a different internet browser?

Let us know how it goes.

^Shivangi

R

RSM4EYES

Participant

Same problem. I subscribed for InDesign but now keep getting a prompt to verify my subscription status. How can I solve this?

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