Informação

Hi @candida_semedo2166,

Thanks for reaching out to the community. I could not find any active or trial subscription associated with this email address. Have you made the purchase using a different email ID? 
Are you getting any error while canceling?

Please post your question using the correct email address. We are here to help.

...and you have to resolve any payment problems before you can cancel, https://account.adobe.com

@candida_semedo2166 

To cancel a subscription, follow these steps:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Note that if you have an annual plan and are canceling it before the year is up then there might be a cancellation fee. Subscription terms are here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

Jane