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Participant
March 31, 2023
Question

Inicia en automatico con mi otra cuenta google y me obliga a pagar desde mi otra cuenta

  • March 31, 2023
  • 3 replies
  • 230 views

ME SIENTO ROBADO, PAGO EL PAQUETE COMPLETO Y NO ME PERMITE USAR NINGÚN PROGRAMA. Hablé con Ayuda y nadie supo resolver.

 

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3 replies

Jeffrey_A_Wright
Legend
March 31, 2023

Peke, which Adobe membership are you trying to access? The Creative Cloud for Team membership, provided by your organization, or the individual CC All App membership that is assigned to the same e-mail address? Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on how to choose between the accounts.

 

Kglad, Peru Bob, and I await your response and updates. Thanks!

Peru Bob
Community Expert
Community Expert
March 31, 2023

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

kglad
Community Expert
Community Expert
March 31, 2023

i'm assuming you have an individual subscription.

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

 

<moved from enterprise and teams>