Inquiry About Discounts/Offers – Unhelpful Sales Experience – Interested in Purchasing an Adobe Plan

Hello Adobe Community Team,

I’m posting here to share feedback and also seek guidance from the community.

I recently contacted Adobe sales/support because I was interested in purchasing an Adobe subscription. My main query was around any available discounts or promotional offers for new customers, and I was open to proceeding with a plan if suitable options were shared.

Unfortunately, during the interaction, the agent showed little interest in discussing available offers or helping me explore possible discounts. The conversation felt disengaged, and I didn’t receive clear information that would help me make a purchase decision.

As a potential new customer who was genuinely willing to subscribe, this experience was disappointing. I believe a more proactive approach, especially when users are asking about offers, could greatly improve conversion and customer trust.

I’m still interested in subscribing and would appreciate:

• Information on any current or upcoming discounts/promotions

• Advice from community members on the best time or way to purchase

• Guidance from an Adobe representative, if possible

Thank you for your time and support.

Regards,
Manjot Singh