Insert error when buying adobe creative cloud

Forum|Forum|2 months ago
November 16, 2025
2 replies
99 views

After the bank accepts the payment it gives me an error that my card number my date of expire and postal code are wrong, but neither of them are wrong at all, someone knows a fix?

[Moved from the Premiere Pro forum by moderator]

Billing

R

RobShultz

Community Expert

You may want to contact your bank. If that doesn't work get assistance through Adobe.com

S

sharkfxAuthor

Participant

i did but they say that the payment gets accepted but it doesn't go fully through the end, they told me is a problem from the adobe point

John T Smith

Community Expert

Be sure that everything matches

Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html
Currency https://forums.adobe.com/thread/1999694
Store http://www.adobe.com/store_selector/storeselector.html

S

sharkfxAuthor

Participant

Hi, i'm Martino and finally i'm buying creative cloud to have the full access to what i wanna do i my life, but, when i tried to buy the creative cloud monthly subscription it gives me error after the bank accepted the process, it says that my number of the card is wrong, my date is wrong and my postal code is wrong.

I am sure at 100% that any of those are wrong and i put in correctly the numbers, it's late and the assistance is not up, does someone know how to fix?

kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled.

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