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Eusebio383418539082
Participant
January 31, 2025
Answered

instalacion periodo de prueba y me cobran todo el año

  • January 31, 2025
  • 3 replies
  • 328 views

Hola, he instalado el pasado 7 de enero adobe premiere y añadían adobe stock de prueba también y hasta entonces ha sido una terrible experiencia para poder anular la suscripción y ahora si cancelo me quieren cobran 800.000 pesos colombianos solo por adobe stock que eso no lo he usado para nada.

 

me han cobrado ya por un mes que ni he utilizado

 

tienen alguna respuesta para poder ayudarme

 

gracias

    Correct answer Jeffrey_A_Wright

    Eusebio, I can confirm that you successfully canceled your previous plans. Did you intend to subscribe to a new plan? If not, then see https://adobe.ly/40LnpK9 for information on how to cancel the subscription you started today. ^JW

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 31, 2025

    Other users in a public forum can't see your account or help with a refund

     

    You will need to wait for an Adobe employee to reply

     

    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -be VERY careful to insure that any private messages are from an Adobe employee, not a scammer
    -click for more information about scammers https://tinyurl.com/10791730

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    Eusebio383418539082Author
    Participant
    January 31, 2025

    Gracias

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 31, 2025

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Account forum

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    Eusebio383418539082Author
    Participant
    January 31, 2025

    Hello, I installed adobe premiere on January 7 and they added adobe test stock too and until then it has been a terrible experience to be able to cancel the subscription and now if I cancel they want to charge me 800,000 Colombian pesos just for adobe stock that I have not used for anything.

     

    I've already been charged for a month that I haven't even used

     

    Do you have any answer to help me

     

    thank you

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    February 3, 2025

    Eusebio, I can confirm that you successfully canceled your previous plans. Did you intend to subscribe to a new plan? If not, then see https://adobe.ly/40LnpK9 for information on how to cancel the subscription you started today. ^JW

      E
      Eusebio383418539082Author
      Participant
      February 3, 2025

      All right. Thanks for your help

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