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M
marcus_3333
Participant
July 25, 2025
Answered

Install of subscription

  • July 25, 2025
  • 1 reply
  • 171 views

Hi, I purchased Acrobat Pro and paid via PayPal, but I didn’t receive any confirmation or activation email from Adobe. I only have the PayPal order ID. Can you help locate this purchase and link it to my Adobe ID so I can activate the software

Correct answer Shivangi_Gupta

Hello mate , PayPal order ID is as follows

<deleted by mod>

Kind regards

Marcus


Thanks for sharing the order ID. I could not find any information with it. Also, I deleted the order ID since this is a public forum.

I'd advise you to contact our support team here: https://adobe.ly/44N67PX

They'll be able to provide you the best possible solution.


^Shivangi

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 25, 2025

check your account, https://account.adobe.com

what's it show?

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 25, 2025

Hi @marcus_3333,

I confirm that this account does not have any subscription associated with it. Please share the order ID with me through direct message. I'll try and look for the details


^Shivangi

M
marcus_3333Author
Participant
July 25, 2025

Hello mate , PayPal order ID is as follows

<deleted by mod>

Kind regards

Marcus

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