Invisible and uncancellable student account

Hello !

So, I’m reaching out here for help because I’m starting to feel a little desperate. I apologize in advance if my request is long and unclear (English isn’t my native language).

A few months ago, I wanted to try the personal student subscription to work on a project for my studies. So I signed up using my student email address (the one from my university). I didn’t realize I already had access to academic software (through my university.

I think this caused some kind of glitch, because I never received a confirmation email for my personal subscription, and my Adobe account history is empty, as if I’d never paid for anything. However, I am being charged €24.39 every month with no way to cancel the subscription since it’s invisible (it doesn’t appear anywhere).

I first looked for a solution on the Adobe website, but since my account is linked to the university, I keep getting redirected to the university’s IT department. They told me they don’t handle “individual” subscriptions and that I should contact Adobe. And the bank told me they couldn’t do anything and that… I should contact Adobe.

So I’m completely stuck—no one wants to help me, and I’m losing money every month (since I’m using the license provided by the university instead of my own, which is invisible but still gets billed to me every month).

I'm hoping to find a possible solution here because I don't know what else to do.

Thank you in advance for your time.