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Małgorzata28631719nj7g
Participant
February 28, 2023
Answered

INVOICE

  • February 28, 2023
  • 2 replies
  • 512 views

Hello, 

I was tested adobe ilustrator, after that I resigned. Now i must pay 24 euro and 122 euro for Invoice but from 2 montch i dont use this adobe. I was use adobe only 20 min in total. Can I do something witch this case. Can I contact witch somebody from adobe. 

This topic has been closed for replies.
Correct answer kglad

adobe can't check whether you use a subscription, or not.  to stop a trial, you need to cancel your subscription (not just cease using their apps).

 

at this point, you'll need to contact support and make your case.  in addition to chat mentioned by @Nikhil R Gupta, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 28, 2023

adobe can't check whether you use a subscription, or not.  to stop a trial, you need to cancel your subscription (not just cease using their apps).

 

at this point, you'll need to contact support and make your case.  in addition to chat mentioned by @Nikhil R Gupta, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Nikhil R Gupta
Nikhil R Gupta
Legend
February 28, 2023

@Małgorzata28631719nj7g 

You can check if you get an option to cancel the subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

For contacting the support:

Click on the icon at the bottom right of the page to start the Chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone:
https://helpx.adobe.com/contact/phone.html

 

Thanks,

Nikhil Gupta

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