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Kyuu Eturautti
Participant
May 29, 2021
Answered

Invoice and emails in wrong language

  • May 29, 2021
  • 1 reply
  • 1202 views

Greetings, I am geting my Creative Cloud invoice and confirmation emails in the wrong language. To be honest, I have no idea what language that even is. Per the other discussions here that I read first, I have logged onto my account, and checked preferred languages, which are set correct: English primary, Finnish (Finland) secondary. The emails are in neither of these languages. 

 

Additionally, the invoice includes my name only partially correct. My first name is wrong, even though I have it correctly set in my profile, and when I log in to account.adobe.com, it reads my name correctly. The invoice, however, has a different name. 

 

I have attached a screenshot snipper of the email, a part not containing personal information.

 

Perhaps someone would have an idea how to proceed?

    Correct answer Kyuu Eturautti

    Thank you for your assistance, John T Smith. I did as followed, and just in case I will share my experience here in case someone else has a similar issue.

     

    The support agent was friendly but found out quickly that there was nothing to do on that end, and the issue had to be escalated. The data seemed to be right on Adobe's end, but it seems that there is some mismatch, assuming the language of Finland to be something else than Finnish. Perhaps a mistake can be fixed for others as well. 

     

    There was quite a number of other incorrect details on the invoice as well, and I was promised they'd be looked at too. Of course the most important things - product and sum - were at least fine, so the tragedy is small, albeit confusing.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 29, 2021

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      K
      Kyuu EturauttiAuthorCorrect answer
      Participant
      May 29, 2021

      Thank you for your assistance, John T Smith. I did as followed, and just in case I will share my experience here in case someone else has a similar issue.

       

      The support agent was friendly but found out quickly that there was nothing to do on that end, and the issue had to be escalated. The data seemed to be right on Adobe's end, but it seems that there is some mismatch, assuming the language of Finland to be something else than Finnish. Perhaps a mistake can be fixed for others as well. 

       

      There was quite a number of other incorrect details on the invoice as well, and I was promised they'd be looked at too. Of course the most important things - product and sum - were at least fine, so the tragedy is small, albeit confusing.

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