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Salva26909764zb4j
Participant
October 24, 2023
Question

Invoice mistake

  • October 24, 2023
  • 1 reply
  • 92 views

Hello,

I would like to know why I have been charged 37,90 for ΑDΟΒΕ SΤΟCΚ and 24,79 for ΑDΟΒΕ ΡR CRΕΑΤΙVΕ CL when I just asked for adobe premiere. 

Now I am paying 37,9 for the entire suite (changed my plan), but I don´t know why they charged me all this things during the last months when I nver asked for it.

Is possible to ask for a refund?

Thanks!

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 24, 2023

    contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

     

    ====================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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