Hi
I am trying to retrieve an invoice for an online purchase (from Adobe) under my account's "Orders & invoices" history.
When I click on "View invoices" next to the specific purchase order, it comes up empty.
Can someone please advise how to get a copy of this invoice?
Unfortunately no success via the support bot and no response when being connected to an agent by the bot.
Regards
Louis
when using adobe's chat, type "agent" in the field to reach a human.
there are 2 ways to contact adobe; chat and twitter:
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true
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