Is it called "customer service"?

People wouldn't have a belligerent attitude if Adobe support started actually helping users with advice instead of simply leaving the chat, as they did twice before the conversation in the screenshot I shared.

This isn't the first time this has happened. Two months ago, I reached out to them with an issue where Adobe wasn't accepting my company's VAT number. I had to go through the chat, where they manually created an account because their system genuinely wouldn't accept the VAT number. And guess what? They also left the chat when the problem became difficult to solve, forcing me to explain my issue to three different support agents who also dropped the chat without resolving it.

When a user literally spends 3 hours of their time trying to resolve such issues, yes, they might indeed start a conversation with a belligerent attitude.