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Participant
September 8, 2026
Question

Is it possible to get a refund for an annual subscription renewed last month?

  • September 8, 2026
  • 3 replies
  • 5 views

Hi 

Our Adobe annual subscription was automatically renewed and charged last month, but we no longer use or need the plan.

We only recently noticed the annual renewal charge and would like to cancel the subscription. Has anyone had a similar experience and successfully received a refund for the most recent annual renewal payment?

Since the charge was made last month and we have had little to no usage since the renewal, I’m wondering whether Adobe Customer Support may be able to approve a full or partial refund as an exception.

If anyone has dealt with this before, I’d really appreciate any advice on the best way to contact Adobe or what information I should provide when requesting the refund.

Thank you!

3 replies

kglad
Community Expert
Community Expert
September 8, 2026

you can ask, but you don’t really qualify.

Participant
September 8, 2026

Is it possible to cancel the cancellation?

kglad
Community Expert
Community Expert
September 8, 2026

maybe.

 

contact adobe support asap.