Is it possible to get a refund for an annual subscription renewed last month?

Question

Hi

Our Adobe annual subscription was automatically renewed and charged last month, but we no longer use or need the plan.

We only recently noticed the annual renewal charge and would like to cancel the subscription. Has anyone had a similar experience and successfully received a refund for the most recent annual renewal payment?

Since the charge was made last month and we have had little to no usage since the renewal, I’m wondering whether Adobe Customer Support may be able to approve a full or partial refund as an exception.

If anyone has dealt with this before, I’d really appreciate any advice on the best way to contact Adobe or what information I should provide when requesting the refund.

Thank you!

AkanshaAshra · Accepted Answer

Hi ​@KES Faucet & ShowerI checked your account and can confirm that the individual subscription was canceled on September 9, 2026, and the refund has already been processed.Refunds are typically reflected in the original payment method within 10 to 14 business days.If you do not see the refund after that period, please let us know. We're happy to help further.^Akansha

kglad · Answer

you can ask, but you don’t really qualify.

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