Is there any competent support staff at Adobe?

I have raised a case about a week ago and nobody seems to be bothered to read the copious notes that I have left via chat, e-mail and the support case page itself. After six people have had a look, I keep being asked the same questions again and again and the notes in the case are, from my perspective, clear enough. So, here is my question, as per the title: Is there any competent support staff at Adobe?

Thank you.