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A
Abdallah.k
Participating Frequently
January 5, 2025
Answered

Is this a joke? I cannot cancel the Adobe All Apps Creative Cloud plan

  • January 5, 2025
  • 1 reply
  • 1346 views

Hello,

I just tried to cancel my plan, but I’m encountering an error that says:
“Unable to load data,” with a retry button, leaving me no options to proceed.

I reached out to support, and they told me:
“Sorry, we are unable to access your data. Please try again later,” and then they closed the chat!

I only have one day left before the plan renews and charges me, yet I have no way to cancel my plan. 
The plan got too expensive for me, I don't get that much to be charged this much!

 

    Correct answer kglad

    @kglad  Thank you for your response, interesting I can see the chat agent's are always saying :

    Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

    Then:

    We apologize for any inconvenience regarding your recent order. Adobe is currently performing a system upgrade which has resulted in your order processing to be slightly delayed. We expect your order to be processed and invoice sent by the end of the next business day. If you continue to experience any issues with your order or any licenses within the order, feel free to contact us again.
    and the chat gets closed immidietly 
    My card stored on adobe and they will try to charge me tomorow.. 


    you can try twitter/x, but you have to work with adobe support.  ie, no one here can fix this.

    1 reply

    A
    Abdallah.kAuthor
    Participating Frequently
    January 5, 2025

    Also there's no Cancel link on the billing page! 

    A
    Abdallah.kAuthor
    Participating Frequently
    January 5, 2025

    Manage the plan button is missing 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 5, 2025

    then contact adobe support.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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