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Participant
September 7, 2026
Question

Is this email legit?

  • September 7, 2026
  • 5 replies
  • 23 views

I wanted to know if this email (removed in case it is spam) is legit. I’ve been talking to someone through this email and they’ve sent me a link to update my payment method, so I wanted to make sure it’s not a scam.

Thank you in advance!

    5 replies

    Participant
    September 7, 2026

    I ended up asking the chat on the official site and they said it was official. Thanks everyone

    kglad
    Community Expert
    Community Expert
    September 7, 2026

    it probably is legit, but don’t use any email links.  if you want to update your payment use the info at https://helpx.adobe.com/manage-account/using/update-billing-information.html

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    September 7, 2026

    Sounds like a scam. You should be able to log into your account online and change your payment method:

     

    PS: Please edit your post to disable the email link.

    For example: ...chatsupport at adobe dot com so nobody accidently clicks on it. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Participant
    September 7, 2026

    Unfortunately im not able to edit the post :( sorry!

    John T Smith
    Community Expert
    Community Expert
    September 7, 2026

    Why do you need to update your payment… have you had an actual problem paying?

    Did you contact support for help? This is how you contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    Some help links

    Help Center https://helpx.adobe.com/support.html is a good place to start

    Manage your cloud plan https://helpx.adobe.com/manage-account.html

    Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html