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H32469446ua85
Participant
Sep 7, 2026 6:51 PM UTC
Answered

Is this email legit?

I wanted to know if this email (removed in case it is spam) is legit. I’ve been talking to someone through this email and they’ve sent me a link to update my payment method, so I wanted to make sure it’s not a scam.

Thank you in advance!

    kglad
    kgladCorrect answer
    Community Expert
    Sep 7, 2026 7:59 PM UTC

    it probably is legit, but don’t use any email links.  if you want to update your payment use the info at https://helpx.adobe.com/manage-account/using/update-billing-information.html

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    7 replies

    H32469446ua85Author
    Participant
    Sep 7, 2026 8:05 PM UTC

    I ended up asking the chat on the official site and they said it was official. Thanks everyone

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Sep 8, 2026 12:23 PM UTC

      thanks for the update.

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      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      Sep 7, 2026 7:59 PM UTC

      it probably is legit, but don’t use any email links.  if you want to update your payment use the info at https://helpx.adobe.com/manage-account/using/update-billing-information.html

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        Dave Creamer of IDEAS
        Community Expert
        Dave Creamer of IDEASCommunity Expert
        Community Expert
        Sep 22, 2026 5:07 PM UTC

        That basically shows the user how to get to the same place I posted. 

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        David Creamer: Community Expert (ACI and ACE 1995-2023)
        Dave Creamer of IDEAS
        Community Expert
        Dave Creamer of IDEASCommunity Expert
        Community Expert
        Sep 7, 2026 7:43 PM UTC

        Sounds like a scam. You should be able to log into your account online and change your payment method:

         

        PS: Please edit your post to disable the email link.

        For example: ...chatsupport at adobe dot com so nobody accidently clicks on it. 

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        David Creamer: Community Expert (ACI and ACE 1995-2023)
        H32469446ua85Author
        Participant
        Sep 7, 2026 10:26 PM UTC

        Unfortunately im not able to edit the post :( sorry!

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        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        Sep 7, 2026 7:16 PM UTC

        Why do you need to update your payment… have you had an actual problem paying?

        Did you contact support for help? This is how you contact support
        https://helpx.adobe.com/contact.html?rghtup=autoOpen

        - and enter AGENT in the box asking How can we help you?

        Some help links

        Help Center https://helpx.adobe.com/support.html is a good place to start

        Manage your cloud plan https://helpx.adobe.com/manage-account.html

        Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html

         

         

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