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lukacs_0856
Participant
October 31, 2025
Answered

Is this normal?

  • October 31, 2025
  • 2 replies
  • 247 views

I made a new account just to share what I'm experiencing right now.

 

About 3 weeks ago I made an Adobe account and started my free week trial. After it ended I got a failed transaction for the 80eu (luckily i dont have the funds), so I went on and tried to cancel my subscription.

 

That's where I faced the first problem. I couldn't cancel my subscription because I had none. That wouldn't be a problem if I didn't get a notification from the bank that Adobe keeps trying to take funds from my account, so I deleted my account.

 

A week after I deleted my account I got a notification today from the bank that Adobe tried unsuccessfully to take funds from my account ?? I don't even have an Adobe account anymore.

 

The support leads nowhere and the AI chatbot is just a link to common issues.

 

What can I do to stop getting charged for an account I dont even have anymore?

    Correct answer Kanikas

    Hi lukacs_0856, 

     

    We hear you. To resolve this issue, you may have to update your payment details. I suggest you to click on this link to get in touch with our team. Our team will be able to help you out with this. 

     

    Hope that helps!

     

    Thanks
    ^KS

    2 replies

    R
    roxane_5119
    Participant
    November 1, 2025

    Bonsoir je rencontre le même problème.

    Je vais essayer de parler avec un agent durant les heures de présence sur le chat.
    Je vous redis si j'ai une solution 

    Roxane 

    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    October 31, 2025

    Hi lukacs_0856, 

     

    We hear you. To resolve this issue, you may have to update your payment details. I suggest you to click on this link to get in touch with our team. Our team will be able to help you out with this. 

     

    Hope that helps!

     

    Thanks
    ^KS

    L
    lukacs_0856Author
    Participant
    October 31, 2025

    Hey,

     

    Thank you for the reply! 

    The link you sent is loading indefinitely for me though.. have I done something wrong, or can we get in touch another way?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 3, 2025

    @lukacs_0856 

     

    try using a mobile phone's updated non-opera browser with wifi disabled.

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