Is this specific Escalation Support workaround and verification code procedure normal?

Hi everyone,

I am in contact with Adobe Support regarding a prematurely ended prepaid subscription. The support manager proposed the following workaround:

1. I purchase the Photography Plan (20 GB).

2. Support manually adds 3 complimentary months to my account.

3. Support immediately cancels the new plan, stops future billing, and issues a full refund for the initial payment.

Additionally, support mentioned they need to send me a real-time verification code (valid for 15 minutes) to process the cancellation and refund, asking me to schedule a time window for this.

I would like to ask the community:

• Is this overall procedure (purchasing a plan, adding free months, and immediate refund) a standard workaround used by Adobe Support?

• How does the 15-minute verification code work in practice—am I expected to enter it on a secure Adobe web page, or how is it handled? I will not send any verification code via email to an agent due to security reasons.

I want to make sure I follow standard safety practices while resolving this account issue.

Thank you for your advice!