Issue not being able to discontinue service

Question

HI All

I have continuously requested with these people that my subsciption be cancelled, as I was not allowed to do it online (manually) and also exxplained to them what my situation is without any response from anyone. So they kept taking money from my account monthly. Been struggling with this issue since last year. Any one that could assit with advise on what to do. So now that I blocked any payments , there is suddenly a billing isssue. How is it so easy to pick up a billing issue but to read an email or respond to a client. Can someone please assist. ?

kglad · Answer

only adobe support can help you. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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