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terencel65781033
Participant
March 31, 2020
Answered

Issue : There's a billing issue. Update your payment information for uninterrupted services.

  • March 31, 2020
  • 3 replies
  • 2230 views

Hello, I am facing a problem here the fact that i cant pay the monthly subscription fee even though i have key in the CORRECT information on my credit/debit cards. This has not happened before in the past several months or so. My information remains the same but adobe is saying that i need to update it. Despite having to re-fill the information again but it still does not work. Is anyone facing this issue and do you have a solution to this? It would be much appreciated!

    This topic has been closed for replies.
    Correct answer Just Shoot Me

    This is a User to User forum. No one here can help you with billing.

    You need to contact Adobe directly through the Chat system.

     

    https://helpx.adobe.com/contact.html

    3 replies

    T
    terencel65781033Author
    Participant
    March 31, 2020

    Thank you sir. 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 31, 2020

    Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

    ABAMBO | Hard- and Software Engineer | Photographer
    Just Shoot Me
    Just Shoot MeCorrect answer
    Legend
    March 31, 2020

    This is a User to User forum. No one here can help you with billing.

    You need to contact Adobe directly through the Chat system.

     

    https://helpx.adobe.com/contact.html

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