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master_fighter4512
Participant
June 17, 2025
Question

Issue with Active Acrobat Pro Subscription Not Recognized in App

  • June 17, 2025
  • 1 reply
  • 217 views

Hello,

I have an active Acrobat Pro subscription, but when I log into the Acrobat application (I am using a Mac), it tells me that my subscription has expired.

However, when I check my account on the website, the subscription is clearly active, and I am being charged every month.

I don't understand why I can't access the tools included in my subscription.

Note: I’ve already verified that I’m using the correct login ID (my email address), so the issue does not appear to be related to that.

Thank you in advance for your assistance!

    1 reply

    M
    master_fighter4512Author
    Participant
    June 17, 2025

    Bonjour, 

    J'ai un compte actif Acrobat Pro, mais lorsque je me connecte à l'application Acrobat, l'application m'indique que mon abonnement est arrivé à expiration. 

     

    Pourtant lorsque je vérifie sur le site sur mon compte, l'abonnement est bien actif et je suis bien débité tous les mois. 

    Donc je ne comprends pas pourquoi je ne peux pas utilisé les outils qui sont dans mon abonnement...

     

    NB: j'ai déjà vérifié l'ID de connection (mon email), et cela est bien correct. Donc le problème ne provient pas de là. 

     

    Merci d'avance pour votre aide!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 17, 2025

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    June 18, 2025

    Hi there,

    I'm just chiming in to see if you tried the steps suggested by the experts.

    Let us knos if it helps.

    ^Shivangi

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