Inspiring

Answered

Issue with Amazon Adobe creative cloud purchase

Forum|Forum|1 year ago
July 21, 2024
4 replies
1825 views

Hi all,

for the third time I bought a yearly plan from Amazon, this

www.amazon.it/dp/B07NLL3K6D/ref=dsvrt_myd_asin_block?th=1

I have never had issues before and each time I did it the expiration date was amended adding one year. Today I used the code I received from amazon 7CXX-AAAA-BBBB-CCCC-DDDD-EEEE using this procedure (written in the mail I received from amazon):

1. Visit creative.adobe.com/redeem
2. Log in with your Adobe ID or register a new Adobe ID
3. Enter your activation code (the code sent by Amazon)
4. Start using the service

Like I said I still see 11/2024 as expiration date of my account license, but it should be 11/2025. Any help?

App installs and updates

Correct answer danilot27785307

after something like 6/8 hours I received an email from Adobe where the purchase was stated as succesfully done and the expiration date was amended. Maybe some IT issue to cause such a delay. Done!

M

margkings

Participant

Hey!

Trying to buy an Adobe yearly plan from Amazon but can't find the information on how long do I have before activating the code after purchase. Can anyone help? TiA

kglad

Community Expert

you need to contact the amazon vendor.

M

margkings

Participant

Unfortunately Amazon redirects me to Adobe...

danilot27785307AuthorCorrect answer

Inspiring

after something like 6/8 hours I received an email from Adobe where the purchase was stated as succesfully done and the expiration date was amended. Maybe some IT issue to cause such a delay. Done!

kglad

Community Expert

good to hear!

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

kglad

Community Expert

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

danilot27785307Author

Inspiring

Hi, seem the AGENT are not available on sunday. I will wait if noone else encountered the same issue here

kglad

Community Expert

agent availability varies among different countries.

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