Issue with double payment

Forum|Forum|3 years ago
March 8, 2023
2 replies
341 views

Hi.
I am having issues with having two types of payments beeing drawn from my account.
I have one which is supposed to be Lightroom+Photoshop, but I can't see this one in my app store. It seems to be on my computer, but when trying to stop this, it just refers me to my apps on my phone.

I am also paying for just Lightroom+, which is shown in my apps on my phone.

I have tried to use the support option, but that won't allow me to type. How to I get ahold of someone to help? 😞

This topic has been closed for replies.

kglad

Community Expert

per @Peru Bob, if you purchased from an app store, contact them.

if you're not sure, check your adobe account, https://account.adobe.com

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.