Issue with free trial expired on used computer

Question

I purchased a nearly new computer. The previous owner had a free trial of Photoshop and Lightroom on it which had expired. I signed up for a free trial, gave adobe my cc number to automatically charge me at the end of the trial period for a one year access to Creative Cloud. When I downloaded the 2020 versions from the email I received from Adobe, they overwrote the previous versions on this computer but when I try to open one of the programs I get a message that says my free trial has expired. I would just like to get past the free trial and fire up the paid one. Help please??

John T Smith · Answer

You should have run the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove all traces of the previous trial

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help now
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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