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A
Arden Render
Participant
August 1, 2025
Question

Issue with Mobile Verification on New Adobe Account

  • August 1, 2025
  • 4 replies
  • 350 views

Dear Adobe Support Team,

I hope this message finds you well.

I recently created a new Adobe account, but I’m facing an issue during the mobile number verification process. Each time I attempt to verify my number, I receive the following error message:

"An error occurred while performing this action. Please try again later."

I’ve tried several times, but the issue persists. Could you please assist me in resolving this problem so I can complete the verification process and start using my account without any interruptions?

Looking forward to your guidance.

Best regards,

4 replies

A
ahmed_4647
Participant
September 6, 2025

I have same  issue any one tell

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 6, 2025

@ahmed_4647 

 

try an update mobile phone browser (that's not opera) with wifi disabled.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 1, 2025

are you using an updated chrome to enter your phone number?

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 1, 2025

[Moved from Stock Contributors to Account, Payment & Plan. ]

 

I've seen a spike in similar complaints. You're not alone. 

I don't know if this is a technical problem with Adobe's online form or a regional mobile phone number issue.  

 

My rule of thumb is to avoid using spaces or special characters in form input fields. If that doesn't work, I urge you to reach out to Adobe Customer Care on Instagram or Twitter/X. Maybe they can shed some light on this problem. 

Instagram: https://www.instagram.com/adobecustomercare/

Twitter/X: https://x.com/adobecare

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 1, 2025

Arden, thanks for posting your question about account security to this public discussion forum. If you have already tried a different device to add the phone number, then try again in 24 hours to see if the error continues. There are no current outages reported. You can find more information about securing your account at https://adobe.ly/4lbRcUp. ^JW

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