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nureungji
nureungji
Participant
April 21, 2026
Question

Issue with my Adobe account and app login.

  • April 21, 2026
  • 1 reply
  • 8 views

Hello. I am contacting you regarding an issue with my Adobe account and app login.

Hello. I am contacting you regarding an issue with my Adobe account and app login.

I have currently created a new Adobe account.
When you access the web (Adobe Creative Cloud site), you are successfully logged in with the new account, and a “Download” button for Premiere Pro is displayed.

However, when I launch the previously installed Premiere Pro, only the billing guide screen based on the previous account is displayed.
I am unable to switch to a new account because I do not see a menu to log out or change accounts within the app.

Additionally, even if you press the download button in Creative Cloud, it does not actually install a new app or switch accounts; instead, the existing app runs as is, and the same billing screen repeats.

in other words,

  • Web: Logged in with new account
  • App (Premiere Pro): Fixed to previous account status
    → It is impossible to use the account because it is not synchronized with each other.

Please guide me on how to resolve this.
thank you

1 reply

ShivangiGupta
Community Manager
ShivangiGuptaCommunity Manager
Community Manager
April 21, 2026

Hi @nureungji,

Thanks for reaching out. This behavior usually occurs when the Creative Cloud desktop app is still signed in (or cached) with the previous Adobe ID, even though the web login has changed. Premiere Pro relies on the Creative Cloud desktop app for account authentication, not the browser session.

Please try the steps below in order:

 

  1. Sign out from the Creative Cloud desktop app

    • Open the Creative Cloud desktop app

    • Click the profile icon (top-right) → Sign out

    • Sign back in using your new Adobe account

    • Once signed in, launch Premiere Pro from Creative Cloud (not from a desktop shortcut)

  2. If you don’t see a sign-out option or the account doesn’t change

    • Close all Adobe apps

    • Uninstall the Creative Cloud desktop app

    • Restart the computer

    • Reinstall Creative Cloud desktop and sign in with the new account

    • Then install or launch Premiere Pro from within Creative Cloud

  3. If the app still opens with the old billing screen

    • This usually means cached license data is still present

    • Run the Creative Cloud Cleaner Tool, restart, then reinstall Creative Cloud and sign in with the new account before launching Premiere Pro

  4. Important note

    • Clicking Download from the website only hands off to the Creative Cloud desktop app

    • It does not switch accounts by itself — the desktop app must already be signed in with the correct Adobe ID

 

Once Creative Cloud desktop is correctly signed in with the new account, Premiere Pro should reflect the same account and stop showing the billing screen.

Hope this helps.

 

^Shivangi

 

^Shivangi
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