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brankica
brankica
Known Participant
August 26, 2023
Answered

Issue with payment details in Creative Cloud app

  • August 26, 2023
  • 1 reply
  • 286 views

Hello, I have subscribed for Adobe pack with every app and it works well. I have payed everything (for the whole year) and I'm using my apps. But when I open Adobe Cloud Desktop App it shows me that there is an issue with my payment details and to update payment information. Why? I have already payed for a pack and my card is still valid. It alo has been showing me that when I enter the Adobe web page but it has stopped to show it. It only left in app. Also I can't see my Adobe Account page, there's only blank page.

    This topic has been closed for replies.
    Correct answer kglad

    what do you mean your account page is blank?  are you checking https://account.adobe.com?

     

    if you account shows you need to fix some billing info, here's how https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    if you need to contact adobe support, there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 26, 2023

    what do you mean your account page is blank?  are you checking https://account.adobe.com?

     

    if you account shows you need to fix some billing info, here's how https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    if you need to contact adobe support, there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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