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Participant
August 13, 2025
Question

Issue With Pending Payment on August 13

 

 

Today is August 13 and this is the first time this issue has happened to me, even though it’s not the first time I’ve seen a “pending” amount on my bank statement. The payment is normally charged automatically every month, and I have not changed my Google account. I am using the app on my phone.

Could you please check and confirm what is happening with this payment?

Thank you,
Ana

3 replies

kglad
Community Expert
Community Expert
August 13, 2025

check your account, https://account.adobe.com

what's it show?

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Jeffrey_A_Wright
Legend
August 13, 2025

Ana, thanks for posting about your recent payment problems in this public discussion forum. Please see https://adobe.ly/45tSmEL for instructions on how to update the payment method through the Google Play store and resume your subscription. ^JW

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John T Smith
Community Expert
Community Expert
August 13, 2025

Are you paying Adobe or Google?

 

When you buy from Google you must contact Google if you have problems

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