Issue with Photography Plan renewal and missing generative credits.

here is all error

Hi Shivangi,

Thank you for your reply, but the issue is still not resolved.

I have already signed out and signed back in several times, as suggested. The problem keeps coming back every day. I still see the same message saying:

“We’ve received payment for your new plan. You’ll be able to manage this plan shortly.”

Just to clarify: you are seeing 2,000 credits now because I purchased the credits again, since I urgently needed them for my work. That does not mean the original issue was fixed.

Before renewing my Photography Plan, I already had 2,000 Firefly credits available. After the renewal, those credits disappeared and I only had 250 credits. Because I needed to continue working, I had to purchase credits again.

So please do not treat the current 2,000 credits as a resolved issue.

This is very frustrating because I paid for my plan on time, before the previous subscription expired, and I still cannot properly manage my subscription or use the credits I should have.

Please escalate this issue and resolve it as soon as possible. I need a clear confirmation that:

1. My Photography Plan is fully active and not stuck in pending status.
2. My 2,000 Firefly generative credits are restored.
3. The account management error is permanently fixed.

I also find it very disappointing that it is so difficult to contact a real support person directly, especially for a paid subscription issue.

If this cannot be resolved soon, I will have to consider cancelling my subscription, I will have to consider taking legal action, because I paid for my subscription and the service is still not working correctly.

Thank you.