Issue with updating payment details

Question

Hello there,

I have an Adobe subscription paid monthly, I used to use a debit card last months with no problems, but this time a message poped-up to me: "There is an issue with your payment details. Please update your payment information."

I updated the information and did it successfully but when I go to my profile page the same error message shows again.

Can anyone tell me what is the problem ?

Thank you

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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