Issues with Plan Cancellation / plan not appearing in account

Solved - there was a typo in my email address. I phoned Adobe using this info https://helpx.adobe.com/contact/phone.html and it was sorted out very smoothly.

Hi there,

Happy to help!

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.
Please check if you may have signed up with Adobe using an alternate email address. And as suggested earlier, kindly contact the Support team for any further help.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

use twitter if you're unable to use chat.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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