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Mikayyy
Mikayyy
Participant
April 30, 2026
Question

It is about refund

  • April 30, 2026
  • 2 replies
  • 14 views

I have an accidental GCash auto-debit charge and I would like a refund under the 14-day cancellation policy"I am writing to respectfully request a refund for an unexpected auto-renewal charge of Adobr Pro that was deducted from my GCash account.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 30, 2026

    If you ordered a mobile app from Google or Apple Store, you would need to contact them directly.

     

    Nancy O'Shea— Product User & Community Expert
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    April 30, 2026

    Thanks for posting to this public discussion forum, Mikayyy.


    I am sorry for any confusion you encountered when you started your recent commitment to Adobe. The payment method you used was not accepted. Please click https://adobe.ly/4de46jQ to speak with a member of our team who can assist you with your refund request, Mikayyy.


    I don't see any records of any previous attempts to reach us, so please use a different device to contact us if you are redirected to this public discussion forum or are unable to reach anyone.


    For more information on the cancellation and refund process, Mikayyy, please see https://adobe.ly/4n3ELfN.


    Please update this discussion thread if you have any additional questions, Mikayyy. ^JW

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