It is not possible to load the plans, please try again.

Question

Hi, I can't access anything from my PC. I already tried uninstalling and reinstalling Adobe, but it still doesn't work. I can access my plan from my phone, but not from my computer (and I can't use the programs either! HELP!!! I don't know what else to do.

"No es posible cargar los planes, inténtalo de nuevo"
Hola, no puedo acceder a nada desde la PC. Ya probé desinstalando e instalando Adobe y aún así no funciona. Desde mi celular sí puedo acceder a mi plan, pero en la computadora no (y tampoco puedo usar los programas! AYUDAAAAA. No sé qué más hacer.

kglad · Accepted Answer

Hi. I'm having the same problem but cannot find any working solution. Can you explain what you did to solve the problem. I do not know how to make the firewall not interfere with Adobe.

@Jamaco

try using a mobile phone's browser with wifi disabled.

kglad · Answer

https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded