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Wakotaco
Wakotaco
Participant
March 2, 2026
Question

Ive been trying to cancel my free trial but your manange plan/account keeps telling me i cant at the moment! You are now trying to charge my bank for a payment when I cant access the link to cancel the free trial plan!! NOT HAPPY

  • March 2, 2026
  • 3 replies
  • 56 views

Free trial ended on 28/feb but the link to manage plans doesn’t let me proceed to a cancellation link and says ‘unable to make changes at the moment’. You are now trying to take out money from my account. Surely there must be another way to cancel this free trial ?? 
 

    3 replies

    gupta shivangi
    gupta shivangi
    Legend
    March 3, 2026

    Hi ​@Wakotaco,

    I reviewed your account details. The subscription is active now with pending dues.  If you wish to cancel the plan, you will need to clear the dues.

    Adobe offers full refund if the plan is cancelled within first 14 days of the purchase. Once the cancellation is done, an automatic refund is initiated which is processed within 12-14 days. You can refer to these articles:

     

    Fix a failed or missed payment: https://helpx.adobe.com/in/manage-account/kb/fix-failed-missed-payment.html

    Cancel Adobe trial or subscription: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

     

    Understand Adobe's subscription terms and refund policies: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html

     

    Let us know if you have any questions.

     

    ^Shivangi

    Wakotaco
    WakotacoAuthor
    Participant
    March 3, 2026

    It was a FREE trial!! I shouldn’t have to pay for anything!!! Im just trying to cancel it and from day 6 & 7 of the 7 dsy free trial ive been trying to cancel before you charge me and claim that i didn’t cancel it time!! 
    PLEASE CANCEL IT FOR ME

    I will inform my bank to stop this scam from trying to take out of my bank!!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 3, 2026

    it was a free trial that automatically rolls into a paid subscription that you agreed to.

    Sunfire1869
    Sunfire1869
    Participant
    March 3, 2026

    I have the same problem and they're trying to charge my car too and I just want to cancel it and I want them to quit charging my card but it won't let me delete my card and it won't let me cancel the free trial 

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 3, 2026

    ​@Sunfire1869 

     

    you can’t cancel until you fix payment problems, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 2, 2026

    is there a payment problem noted at your account?

     

    if not, start here https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

     

    and when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

    Wakotaco
    WakotacoAuthor
    Participant
    March 2, 2026

    Its saying theres a billing issue as its trying to take money out of my bank. I tried to cancel the free trial before it takes money out and i couldn’t as it said ‘unable to change plan details at the moment’ and now its still not letting me cancel the subscription due to a billing issue. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 2, 2026

    ​@Wakotaco 

     

    you have to fix billing issues before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    then plans, https://creative.adobe.com/plans

     

    return, cancel, change subscription, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

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