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Ninon042
Participant
June 12, 2026
解決済み

J’ai été débité de 49,99€ alors que j’avais pris l’essai gratuit d’une semaine, je n’ai pas été prévenu de la fin de la période d’essai. Je veux être remboursé

Prélèvement sans prévenir, interdit

Manan Joshi解決!
Community Expert
June 13, 2026

You need to cancel your plan within 14 days to get a refund. See the following article to know more about refunds

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Also, refunds are automatic, once the cancellation is successful and you are eligible for a refund you will get the refund in around 2 weeks.

-Manan

返信数 2

kglad
Community Expert
Community Expert
June 13, 2026

and nothing you post here will negate your agreement when you started that trial.

 

 

翻訳
Manan JoshiCommunity Expert解決!
Community Expert
June 13, 2026

You need to cancel your plan within 14 days to get a refund. See the following article to know more about refunds

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Also, refunds are automatic, once the cancellation is successful and you are eligible for a refund you will get the refund in around 2 weeks.

翻訳
-Manan