Skip to main content
Ninon042
Participant
June 12, 2026
Answered

J’ai été débité de 49,99€ alors que j’avais pris l’essai gratuit d’une semaine, je n’ai pas été prévenu de la fin de la période d’essai. Je veux être remboursé

  • June 12, 2026
  • 2 replies
  • 22 views

Prélèvement sans prévenir, interdit

Correct answer Manan Joshi

You need to cancel your plan within 14 days to get a refund. See the following article to know more about refunds

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Also, refunds are automatic, once the cancellation is successful and you are eligible for a refund you will get the refund in around 2 weeks.

2 replies

kglad
Community Expert
Community Expert
June 13, 2026

and nothing you post here will negate your agreement when you started that trial.

 

 

Manan JoshiCommunity ExpertCorrect answer
Community Expert
June 13, 2026

You need to cancel your plan within 14 days to get a refund. See the following article to know more about refunds

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Also, refunds are automatic, once the cancellation is successful and you are eligible for a refund you will get the refund in around 2 weeks.

-Manan