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Participant
June 29, 2026
Question

J’ai été prélevé 30€ le mois dernier cependant je n’ai pas pris d’abonnement volontairement. J’aimerai obtenir un remboursement.

  • June 29, 2026
  • 2 replies
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J’ai été prélevé 30€ le mois dernier cependant je n’ai pas pris d’abonnement volontairement. J’aimerai obtenir un remboursement dans les plus brefs délais ou être contactée afin de solutionner ce problème. 

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    June 29, 2026


    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    Randy Hagan
    Community Expert
    Community Expert
    June 29, 2026

    I’m afraid this isn’t the place to get that done for you. This is a user-to-user forum for users having technical issues.

     

    In the US, you’d want to call Adobe Customer service at 01-800-915-9428. If you’re located outside the US, you can use this link to select your home country/region and gain access to Adobe Customer service numbers for your location.

     

    Hope this helps,

     

    Randy