j'ai résilié mon essai gratuit mais j'ai été débitée

Forum|Forum|7 months ago
June 25, 2025
2 replies
156 views

Bonjour

j'ai bien résilié a temps mon essai gratuit de 14 jours, cependant j'ai tout de meme été débité.. je souhaiterai donc pouvoir parler a un conseiller pour obtenir un remboursement.

j''ai bien le mail indiquant avoir résilié avant la date butoir de la periode d'essai

merci d'avance pour votre aide

Cancel subscription

kglad

Community Expert

did you cancel all your subscriptions?

check your account, https://account.adobe.com

what's it show?

Shivangi_Gupta

Community Manager

Hi Julie_Declunder9339,

We appreciate you reaching out. As per your account details, you subscribed to Adobe Acrobat Pro. The trial lasts for 7 days. This is the reason you were billed after the trial got over.

However, Adobe offers full refund if the cancellation is done within 14 days.

Please reach out to our support team here: https://adobe.ly/3Gp7UBd

They'll help you with the return.

^Shivangii

creative explorer

Community Expert

@Julie_Declunder9339 having that email 'indicating that I cancelled before the deadline of the trial period' is a great start! I would also double-check in your adobe account under the 'manage plans' or 'plans' is cancelled as well.

In your account, there is a 'Chat' box at the bottom to speak to someone too

m

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