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December 23, 2025
Question

Já efetuaram a cobrando, MAS NÃO CONSIGO TER ACESSO AOS APLICATIVOS

  • December 23, 2025
  • 2 replies
  • 75 views

Já efetuaram a cobrando, MAS NÃO CONSIGO TER ACESSO AOS APLICATIVOS.

 

Já não basta que fizeram a cobrança do valor incorreto, muito maior que o valor normal, já é um escárnio a Adobe não oferecer suporte para o Brasil, agora ser cobrado por valores incorretos e não conseguir usar os aplicativos, é allgo absurdo

2 replies

gupta shivangi
Legend
December 23, 2025

Hi @Helder_Maia,

In addition to the trying the suggestions provided by the expert above, could you share more details about the trouble you are facing while accessing teh apps? Do you get any error?

Let us know. We are here to help.


^Shivangi

kglad
Community Expert
Community Expert
December 23, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

 

if everything is ok at your account, 

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

additionally, below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english

if that fails, change the install location