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Karolin241012008c7u
Participant
April 19, 2022
Answered

Jahresabo nach Verlängerung kündigen

  • April 19, 2022
  • 2 replies
  • 1557 views

Hallo liebe Community, 

 

mein Abo der Creative Cloud hat sich nach zwei Jahren nun wieder automatisch verlängert. 

Soweit ich weiß, habe ich aber innerhalb der ersten 14 Tage nachdem das neue Abonnement gestartet ist, die Möglichkeit dieses zu kündigen. Vor 3 Tagen hat das neue Abo begonnen und ich wollte gerade kündigen.

Allerdings wird mir jetzt angezeigt, dass ich 50% des Preises selbst zahlen muss. 

Kann mir da jemand helfen? 

 

Danke und viele Grüße

Karo 

This topic has been closed for replies.
Correct answer Manan Joshi

Hi @Karolin241012008c7u,

Please contact support, as only they can help in account related matters.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 19, 2022

Das ist nicht gültig bei Verlängerung. Kontaktiere den Support über Chat! Die sind vielleicht kulant!

Abambo
via mobile phone.

ABAMBO | Hard- and Software Engineer | Photographer
    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    April 19, 2022

    Hi @Karolin241012008c7u,

    Please contact support, as only they can help in account related matters.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    A
    Anna32053724zg5u
    Participant
    October 17, 2024

    Hi Manan, 

    I've got the same problem. It say to pay 50 % now but today is the last day of my 14 days. The customer service onlyis back at 8 am tomorrow. What can I do?

    Warmly,

    Anna

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 17, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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