Je ne peux pas changer ma formule car elle apparaît inexistante sur mon compte

Forum|Forum|10 months ago
March 31, 2025
2 replies
552 views

Bonjour,

J'ai depuis longtemps un abonnement à la formule photographique qui fonctionne sur mon ordinateur mais je ne peux pas la gérer car sur mon compte il est marqué aucune formule payante (mais les factures y sont bien). Le système tchat tourne en rond car il répond que pour avoir une assistance humaine il faut une formule payante mais c'est justement le problème. Quelqu'un sait-il comment contacter une personne par email ou téléphone qui comprendra immédiatement le problème ?

Merci pour votre aide,

Florent

Account management

Correct answer florent_7475

Dear all,

I finally could get control back on my plan but maybe by random. It looks that there is confusion between the different ways of connecting to Adobe with different URLs or by going back to the id I used when I subscribed to the plan (which did not work at once). Anyway it works now.

Thanks for Adobe team for the help, Florent

F

florent_7475AuthorCorrect answer

Inspiring

Dear all,

I finally could get control back on my plan but maybe by random. It looks that there is confusion between the different ways of connecting to Adobe with different URLs or by going back to the id I used when I subscribed to the plan (which did not work at once). Anyway it works now.

Thanks for Adobe team for the help, Florent

kglad

Community Expert

thanks for the update

kglad

Community Expert

is there a payment problem you need to rectify?

Jeffrey_A_Wright

Community Manager

Florent, I am sorry, but I don't show any active plans or subscriptions under the account you used to post to this public discussion forum.

Please make sure to log in under the account you used to purchase your subscription. Please see https://adobe.ly/3G2gCEQ for information on how to reset the password, if needed. ^JW

F

florent_7475Author

Inspiring

Well I tried but the answer is always that there isn't any account at any of my other emails. But in my account you van see all the invoices

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