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Participant
January 20, 2025
Question

Je refuse un abonnement, je voulais juste un essai pour 1 mois

  • January 20, 2025
  • 2 replies
  • 171 views

J'ai voulu faire un essai de Adobe AI, j'ai payé et maintenant je reçois un mail pour payer 8,05 euros par mois. Je ne veux pas prendre un abonnement.

 

    2 replies

    kglad
    Community Expert
    Community Expert
    January 20, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Jeffrey_A_Wright
    Legend
    January 21, 2025

    Berenice, thanks for posting your question about subscribing to the Generative AI features to this public discussion forum. I don't see any active plans or memberships under the account you used to post here, but you can find information on how to cancel most Adobe subscriptions at https://adobe.ly/4jrNupM.

     

    If you are evaluating a Generative AI subscription, you must be logged in under that account to access the features or cancel the membership. Please see https://adobe.ly/4atiyRW for more information about using Generative AI with Acrobat Reader. ^JW

    kglad
    Community Expert
    Community Expert
    January 20, 2025

    your trial automatically rolls over into a subscription, unless you cancel it.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.