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Participant
August 30, 2026
解決済み

Just find out a deduction of #22467 from my account and don't know why. Please I need a refund

  • August 30, 2026
  • 返信数 2.
  • 15 ビュー

I did not Subscribe this Adobeng service but money have been deducted from my account, so please can I get a refund 

    解決に役立った回答 Peru Bob

    Check here:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html?linkId=100000379229962

    If properly cancelled, refunds are issued within 14 days.

     

    See here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

     

    返信数 2

    kglad
    Community Expert
    Community Expert
    August 30, 2026

    did you start a trial of an adobe app or service? 

     

    if not, report fraud to your credit card company.

     

    if yes, follow the instructions in ​@Peru Bob ‘s post.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert解決!
    Community Expert
    August 30, 2026

    Check here:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html?linkId=100000379229962

    If properly cancelled, refunds are issued within 14 days.

     

    See here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html