Как отказаться от подписки, если adob пытался продлить без моего согласия и пытался снять деньги

Forum|Forum|1 year ago
July 18, 2025
10 replies
156 views

Была подписка. Хотел ее прекратить оплачивать, но отключить платежную карту нельзя с дествующей подпиской. Дождался ее окончания, а АДОБ без согласия взял и продлил подписку, даже не смотря на то что он не смог списать деньги с карты... теперь и отменить подписку недает и карту обрать не дает. Такое ощущение что с моженниками связался.. ох уж этот АДОБ.

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Dynamic_strategistc7d4

Participating Frequently

I don’t need the account anymore I just want to cancel all subscriptions and services, close the story with Adobe and forget it forever. I will never ever use any trial products with Adobe or anything related to it. It’s really frustrating.

kglad

Community Expert

@Dynamic_strategistc7d4

did you cancel your acrobat subscription after cancelling your ai for acrobat subscription?

if so, then you should see no subscriptions at your account, https://account.adobe.com

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Dynamic_strategistc7d4

Participating Frequently

I used this Adobe for trial period for 7 days and just missed the date to cancel it on July 28, because I thought that I would cancel it on July 29. But nevertheless when I understood that I had to pay, I did it and cancelled my subscription the same hour. I can swear that I had no idea that my account is still active and it was necessary to to get a confirmation as I cancelled my subscription exactly on July 29, 2026 and I was quietly expecting my refund. I thought that it was delayed due to some banking clearance issues or compliance. However, it never happened and I see that this scheme is fraudulent as there is no opportunity to contact the support office, so I am going to raise this issue with the tax and AML authorities because good faith customers become victims of this terrible fraudulent scheme of Adobe.

kanikas28368183

Community Manager

Hi Dynamic_strategistc7d4.I understand this situation can be confusing. I can see that you have an active account associated with the same Adobe ID you use for the community. The Acrobat AI Assistant subscription has already been canceled, and the Acrobat Plus plan is currently being canceled.

If you have any questions or need help with anything else, please let us know. We're happy to assist.

^KS

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Dynamic_strategistc7d4

Participating Frequently

I don’t want to pay for the service I don’t use. I just want to forget ADOBE for eternity

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Dynamic_strategistc7d4

Participating Frequently

No, it was not cancelled. It’s such a horrible situation, because I just missed the date to ent the trial period. So I had to pay for subscription. After payment I followed the instruction and cancelled my subscription, but somehow system didn’t get it and I am still subscribed to Adobe, though I didn’t use it and had no intention to do so anymore.

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Dynamic_strategistc7d4

Participating Frequently

Я оплатила подписку и сразу же отказалась, но они не обработали почему -то мой отказ, не вернули деньги и продолжают выставлять счета. Надоели их мошеннические действия