Как запретить оплату

Hi @beautiful_Bee5EEF

As per your account details, you have an active subscription for Adobe Illustrator however the payment has not processed yet. This is the reason you are not able to cancel it. You can fix the failed payment following this article: https://adobe.ly/4mm2Xcz

However, it is important to understand that since this is an annual plan, you may be imposed some early termination fees. 
Please check more details here: https://adobe.ly/3S7Y9K7

check your account, https://account.adobe.com

what's it show?